Privacy Policy
Privacy Policy
Last updated: 10 July 2025
ParadiseAI Pty Ltd (“ParadiseAI”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website or engage with our services.
1. What Information We Collect
We may collect the following types of personal information:
Contact Information – Name, email address, phone number, business name, and website.
Business Information – Details about your company, product/services, CRM system, and lead database (for service delivery).
Usage Data – Website interactions, IP address, browser type, and analytics data.
Communications – Any correspondence, messages, or feedback provided to us.
We do not knowingly collect sensitive personal information (e.g. health data, biometric data) unless explicitly required and consented to.
2. How We Collect It
We collect your information through:
Web forms and onboarding forms on our website
SMS, email, phone, or chatbot conversations with our AI agents
Third-party integrations (e.g. CRM or calendar syncs, where authorised)
Analytics tools and cookies (see section 7)
3. Why We Collect It
We collect and use your personal data to:
Provide, maintain, and improve our services
Custom-build and deploy AI agents for your business
Communicate with you and respond to your enquiries
Analyse and optimise user experience across our systems
Comply with legal obligations and enforce our terms
4. Disclosure of Your Information
We may share your information with:
Our service providers (e.g. developers, hosting, SMS gateways) strictly as required to operate our platform
CRM or calendar platforms you authorise us to integrate with
Legal or regulatory authorities, where required by law
We do not sell your personal data to third parties.
5. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes encryption, access controls, and regular audits.
However, no system is 100% secure. You acknowledge the inherent risks of online data transmission.
6. Access, Correction & Deletion
Under the Australian Privacy Act, you may request:
Access to the personal data we hold about you
Corrections to inaccurate or incomplete information
Deletion of your personal data (subject to legal and operational requirements)
Contact us at hello@paradiseai.ai to make a request.
7. Cookies & Tracking
Our website uses cookies and similar technologies for functionality, analytics, and marketing purposes. You can manage cookie preferences through your browser settings.
8. Overseas Transfers
Where we use overseas service providers (e.g. for hosting, support, or automation tools), your data may be transferred outside of Australia. In such cases, we take steps to ensure that these providers handle your data in accordance with Australian privacy standards.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date.
10. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
ParadiseAI Pty Ltd
Email: hello@paradiseai.ai
Website: www.paradiseai.ai